Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Dev needed to get back into my account back!!! It's been over a month now!

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  • Dev needed to get back into my account back!!! It's been over a month now!

    This has blown away anything I could ever imagine from PA! I have sent so many emails to get my account back when I switched my phones. I clicked all the stuff I was supposed to to bind my account to my email address. For some reason I never got an email with my code. Problem is now that the phone is gone and I can't send it again! So I emailed UE and didn't get a response, waited a while and sent another, still no a sewer! I have sent probably 10-15 emails and Airmid finally caught it. I was in the process of emailing her my info and all of a sudden she stopped answering me? So I start digging a little and find out she's no longer here! It's been well over a month now and nobody has given a shit about my account being locked up! I'm getting a little pissed to say the least! I have spent a ton of money over the past year and I should have better service than this! I started a new account just because I was bored with just one account and have almost reached level 100 now! This in itself is ridiculous! I can not believe that it has taken a month and nothing has been done to get my account back! EPIC FAIL on behalf of Underworld Empire and Phoenix Age! I want my account back as well as something to make up for the time I've lost due to my absence! I would be many levels higher if not for this BS!

  • #2
    Re: Dev needed to get back into my account back!!! It's been over a month now!

    aww... good luck, support doesnt exist anyway... (at least not for me, i havent even received a reply from my own support email)


    • #3
      Re: Dev needed to get back into my account back!!! It's been over a month now!

      Same problem here too. I know this feeling

      **Tap Banner for Latest AO LT post**


      • #4
        Re: Dev needed to get back into my account back!!! It's been over a month now!

        Update on getting my account back.... You would have thought this had a happy ending by now but it's doesn't. I have now waited Blut 2 months now and I still don't have my account back yet! WTF is the deal? I honestly just dont understand? Can ANYONE offer a suggestion? Please?


        • #5
          Re: Dev needed to get back into my account back!!! It's been over a month now!

          Hey Jason! Guess this is why I havnt seen you around in awhile. Good luck with your account!


          • #6
            Re: Dev needed to get back into my account back!!! It's been over a month now!

            I got responses from pa twice, both times within a week. Last week was the last time so not sure why your problem isn't at the front of the que. good luck!


            • #7
              Re: Dev needed to get back into my account back!!! It's been over a month now!

              My account was lost and they fixed it in 2 days. No lie, 2 days. Arimid did it herself, or at least her name is on the email sent back to me.


              • #8
                Re: Dev needed to get back into my account back!!! It's been over a month now!

                Jayson, don't expect anything by way of compensation. But i suggest you send a new request, and make sure you have all the info in the mail.

                And be polite as pie...


                • #9
                  Re: Dev needed to get back into my account back!!! It's been over a month now!

                  id say, just make a new account lol. you lost your phone anyways, why not make a new account on the new one then?