Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account issues

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  • Account issues

    To the developers - I sent a couple of emails earlier today. I tried logging into my account and I can not get in. I was at level 930 and I'm now seeing a start screen. I've tried resetting my IPhone and reloading the game but to no avail. Please advise me via email how to proceed so that I can get my account back. Thank you.

  • #2
    Make sure you are on a good network when launching the game for the first time after the store update. The game needs to redownload arts and other stuff. If you still experience problems, please work with customer support.

    If you are referring to a new character, follow the next steps:

    Your account still exists. Log out from the game, make sure you log in to your Game Center (iOs) or Google Play and relaunch the game. Afterwards go to More / Character transfer and choose your account.
    If you didn’t previously bounded your account you need to go through Customer Support: More / Feedback / There is a problem... / it opens a web page / select any topic(default: how to bind my character) / I need more help


    • #3
      Thanks for feedback. I hate to sound inept, but when I try and log onto Game Center (I'm on iPhone 7) via settings, I can only get so far - I wind up on a Game Center but there I see no tabs to make changes or sign onto anything.The odd part - I did nothing unusual to have this change occur. One moment I was able to log onto my game, and later, nada.

      I am trying to retrieve my code via communication with my empire but I think it is 8EEE3. I was here for damn near the start of the app, even though I'm only level 930. I am sitting on a massive amount on unused crate rolls and scratchers. Between dumb luck and cash, I have a pretty decent set up of Lts, so when I think about potentially losing my account, i get ill.


      • #4
        Most likely the game auto - updated from the App Store. You can check your in game version in main menu, by slidding down the whole screen. The latest version is 5.40.

        you can follow the instructions from here:

        (you don’t need fb account to be able to read it)


        • #5
          I'm caught up and my network is good.

          If anyone can provide some assistance, I'd really appreciate it. The issue came out of nowhere. I was able to log on one moment, played a bit - came back later to the game and the initial intro screen appeared. I can finesse my way to see my toon in my empire so I know it's there. (Thanks).


          • #6
            What happens when you go into Character Transfer?

            Anything populate in there?

            i would submit a ticket inside the game itself if they're not there.


            • #7
              Hey Butters, please provide us with your ticket number. I'll push the devs to check it.


              • #8
                Sincere thanks to everyone - I was able to finally correct the situation earlier this morning. FWIW, I used the default account and was able to transfer it into my original. I believe someone had tossed that idea out and it worked. Again, my thanks