Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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Rule 7: Do not spam
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Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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The fine details...

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  • The fine details...

    Hey so I just wanted to point out something about UE that is completely unrelated to the actual gameplay.

    I bought FP so I could push to 200 rings during this current event, and go figure, I didnt get the high summer rewards or the FPs. Well I decided to look in the help tab of the game, to see if there were instructions to fix this scenario. Well I was told just wait then contact the devs. Bummer I guess.. RIP $20.

    Anyways, as annoying as that is, it's not what my post is about.
    While reading through, I started noticing that the whole help section is basically catered to UE as if it was 2015...
    Still goes over 2 hour cooldown, still talks about platinum scratchers, etc etc etc
    Biggest thing I saw was it still shows up as Phoenix Age support.
    I guess I could just be nitpicky, but I spend a lot of time on this game, you would think stuff like the name of the company could show up correct...

    Cash grabs, massive crate roll glitches, constant game issues with no reply from devs on the status -ok. I get it. But how long does it take to change the help section to show that it's only a 1 minute cooldown..?

    Sorry if I come off as whiny, but that to me seems like a big lack of giving a crap about the game that us players care so much for and invest so much time in.

    Rant over.

  • #2
    A lot of in-game text needs attention. The help section being one of the areas. Many of the newer items and LTs have no description or bios.

    Help still had Storm Claw last I looked but it wasn't changed for the cat.

    Tech-lab items are inconsistent too. Some tell you where you can get the parts and others do not. All of them should have a descriptionand stats of the item thst you're creating.

    if I had access to the whole of the game text, I would push edits for a whole afternoon and get it all done even if I had to make up the bios on-the-fly.

    It would be nice to see it all get sorted at some point.


    • #3
      It would not really improve the gameplay, but it would sure be pleasant to see the game taken care of.
      Truthfully, all these tests will be easier if it were only English. But they all need translated properly, it is not like you just use a web tool online and that is all. Real people with expertise in a specific language must be payed.
      And than, the text adjusted in page accordingly. Problems usually appear, specially in languages with special characters.


      • #4
        Hi Devs,
        Got 4 times straight purchasing error. Please check on this. I’m on iOS so I don’t think it’s from my end. Thanks


        • #5
          Originally posted by alexian View Post
          It would not really improve the gameplay, but it would sure be pleasant to see the game taken care of.
          Truthfully, all these tests will be easier if it were only English. But they all need translated properly, it is not like you just use a web tool online and that is all. Real people with expertise in a specific language must be payed.
          And than, the text adjusted in page accordingly. Problems usually appear, specially in languages with special characters.
          Yeah I mean I understand the whole language barrier. That's completely understandable, and is an issue in every game, regardless of whether it's the smallest or biggest player base out there.

          I'm more focused on the basic stuff like updating the game to show the correct info. If I had no idea about this game and went in to read the help section, I would read a bunch of wrong info. Then, upon figuring out the correct info, I would then assume that the devs don't actually care that much about this game if basic information is years outdated.

          As a seasoned player, this is just another instance in a series of signs that the only updates are those that net GAEA some cash, which they can put into games that they actually care for.