Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost phone

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  • Lost phone

    Hi i have lost my iphone and can not get my player linked to my iphone can some one tell me how to do it? I have my user name etc and i can search and finds character
    Thanks in advance


  • #2
    Re: Lost phone

    How long does it take to get help i have sent 5 emails in The last week can some one please help me


    • #3
      Re: Lost phone

      Yeh a long time


      • #4
        Re: Lost phone

        No need to bound via email any more. If you was logged in to Game Center and have launched UE during that time at least once, your account was bound to Game Center. So for your next device just log in to Game Center and retrieve your character from More/Character Retrieval.

        Read the sticky:


        • #5
          Re: Lost phone

          Read the sticky from General Discussion. It is all done by GameCenter now, no need to bound via email,


          • #6
            Re: Lost phone

            Ok thanks


            • #7
              Re: Lost phone

              Except i have not played it since this update started so it needs to be done the old fashioned way


              • #8
                Re: Lost phone

                Login on ur Game Center and u will get ur Acc back


                • #9
                  Re: Lost phone

                  I have done that it does not work because that was not available the last time i played the game


                  • #10
                    Re: Lost phone

                    then you can make a new one. not others fault that you don't update your stuff.

                    if you say you lost your damn iphone before, well. then why ask for receivement now and not before ?


                    • #11
                      Re: Lost phone

                      Originally posted by JC Candy View Post
                      then you can make a new one. not others fault that you don't update your stuff.

                      if you say you lost your damn iphone before, well. then why ask for receivement now and not before ?
                      I did ask before and have up!!! Its all changed since i was on in last year its through game centre now and it wasn't then.
                      When i search for my player i can find it its still there i justness to get it back.
                      Nah its not my fault!!! That have a crap way of getting your game data why log in like any other game!!!


                      • #12
                        Re: Lost phone

                        Search for the original email from PA which has your retrieval code. Click retrieve, type in email address used and the retrieval code given IF you bound the account to an email.
                        If you did not do that, you are out of lives and will need to make a new account.
                        Also, 5 emails in a week is a lot. I understand you're impatient but loading them with emails is worse. I've read on various sites, sending more than one will result in a longer waiting time. I'd imagine it applies with PA. I send one and wait for a reply, takes a day or more but I have things to keep my mind off it.
                        A cheer for the beer! All hail to the ale... and a glass of white wine for the lady.


                        • #13
                          Re: Lost phone

                          i just had a look through my emails to no avail i will just start playing a different game


                          • #14
                            Re: Lost phone

                            Originally posted by Highlander View Post
                            i just had a look through my emails to no avail i will just start playing a different game
                            If u say so ,just leave UE and play ur other game . That's all and u won't complain about it anymore