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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Contact customer

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  • Contact customer

    If a customer contacts support isn't it only fair the developers contact them in return ? I have personally experienced a issue and contacted support with response within a hour (thumbs up) have contacted support on another issue and idea of resolution (one week later issue still exist and no return email) and as of a hour ago a issue I'm attempting to deal with on behalf of my fiance who's unable to contact support because of issues with her email and possibly device being used at this stage still no response - although I have just registered to this forum allready a email via developers welcoming me and so on but no indication just my assumption that the email was a automated response.

  • #2
    Re: Contact customer

    Every time you send an email from the same email address while a ticket is open it gets moved to the bottom of the pile. Please be patient. If you have still not received a response a week from now, feel free to send me a PM with the email address you used to send in the issue.

    "All I wants a hundred million dollars and a bad b...."
    F R E E A G E N T

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    • #3
      Re: Contact customer

      You'll probably never get an answer, still waiting on a reply on a mail I've send on 19-02-2014.. After that I've send 2 other mails and guess what.......no reply either..

      Comment


      • #4
        Re: Contact customer

        I wont edit this but rather add to it,
        (My apologies for not returning or updating sooner)
        The developers ended up getting back to me on the last 2 issues i had sent in..
        Brief over view

        The 1st issue i ever experienced was dealt with almost immediately and i had to give them nothing but props on their customer support as it was the 1st time i'd ever received such a quick response and correction in my entire gaming experience, on any game/server/console

        My second issue with this app - was not really a issue so much as a software error and they got back to me roughly 5 days after the thread was created..
        the issue at the time was when i wanted to give the development team some positive feed back and possible suggestion it took me to the app store and froze on a blank page
        but when i hit "there is a problem" instantly to email and sending a message to PA's support team.

        - Their reply not word for word but the gist of it, at this stage the error is being looked at but for the mean time please feel free to visit the forums and continue your support and comment via the server followed with the link.

        the 3rd issue i was dealing with was on my fiances behalf and it was dealt with at the same time as my second issue
        it turned out the issue she asked me to deal with wasnt a issue but more of a miss understanding

        - She read a promo and misinterpreted its intention on the understanding it would reward listed items and the 320fp for the purchase of 60 or more fp

        this was not the case and in future she will be more careful and ' Hopefully double check i also have the same understanding of the promotion at the time ' prior to any future purchases

        All in all yes there was a delay but at the end of it they did get back to me on all issues. It may just take some time as i'd hate to think of how many people are sending in issue's as apposed to how many staff they actually have able to look into all issues at the same time.

        If a administrator would like to remove this thread that is fine by me, but im also happy for it to remain for anyone who also felt dupes or hard done by via the developers just to show that although it may not be responded to within minutes sometimes even days of being sent eventually it will be resolved

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