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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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SET RULES

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Scratcher Bug over the weekend

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  • Scratcher Bug over the weekend

    Hello,

    I bought some scratchers this weekend. I won a 30 energy refill - but the screen went gray and did no credit the refills. I did sent in an email to support, but wanted to see if this is a known bug?

    Thank you!

  • #2
    Re: Scratcher Bug over the weekend

    This happened to me as well this weekend but the thing is when i went back to properties screen i saw the energy and stam refills ( i won via scratchers that bugged out ) had actually been rewarded.
    Originally posted by cst View Post
    Hello,

    I bought some scratchers this weekend. I won a 30 energy refill - but the screen went gray and did no credit the refills. I did sent in an email to support, but wanted to see if this is a known bug?

    Thank you!

    Comment


    • #3
      Re: Scratcher Bug over the weekend

      I had the same thing happen and also sent a email. They never showed up and nobody ever got back to me. It's like when you win 30 refills they don't reward you with them. The first time was on the Christmas Rumble give away and just the other day on the log in I just take it as a lost.

      Comment


      • #4
        Re: Scratcher Bug over the weekend

        Well that's a bummer. Chelsea I did refresh and log in an out a lot to try to see if that worked. It didn't unfortunately.

        Hopefully it gets sorted. Thanks for the replies!

        Comment


        • #5
          Re: Scratcher Bug over the weekend

          it happen this last weekend to me to but they won't ever answer emails to help me 9c8dbb

          Comment


          • #6
            Re: Scratcher Bug over the weekend

            The bug is that I never win anything. I always get that message that says looks like you didn't win anything.
            I am not in danger, I AM THE DANGER!

            Comment


            • #7
              Re: Scratcher Bug over the weekend

              Are you sure they didn't credit? Check your profile to see.

              "All I wants a hundred million dollars and a bad b...."
              F R E E A G E N T

              Comment


              • #8
                Re: Scratcher Bug over the weekend

                Originally posted by Vincent View Post
                The bug is that I never win anything. I always get that message that says looks like you didn't win anything.
                Yeah. Still did not credit. I did another one though.

                Comment


                • #9
                  Re: Scratcher Bug over the weekend

                  Hmm, almost a month and still no fix or even a response. I've spent quite a bit of money (+1k). I realize 30 energy is a lot of reward from a scratcher, but I can help but feel mad that I did not even get a response let alone a fix....

                  Comment


                  • #10
                    Re: Scratcher Bug over the weekend

                    They did fix this for me two days ago! Thank you Phoenix Age!

                    Comment

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