Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


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We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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- Do not post using the color red. This color is reserved for moderators.
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Gameplay Issues (early May 2017)

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  • Gameplay Issues (early May 2017)

    Time to share

    Many of us have read and heard about players on iOS and Android having game-play issues currently. Please post a description of the problem, your device, fixes you've attempted, if you sent a ticket to support, and screenshots if possible. They may be resolved quickly but until then - share away.

    Thank you in advance everyone!

    (aim for constructive feedback and factual observations in preference to simple venting - although a little of that is welcome as well)
    Come join us
    on the official
    Underworld Empire Discord Server

  • #2
    Re: Gameplay Issues (early May 2017)

    I've had jerky gameplay... not sure if linked to heist but the refresh when I use tokens is off. Hard to describe but it's stuttery when updating the screen.


    • #3
      Re: Gameplay Issues (early May 2017)

      The new patch v3.40 is the one that I'm having problems with... There have been small fixes from the time that I posted the thread: but basically I cannot see the job areas when i got to the job area well as the bosses on the current boss list...Those 2 so far are my current issues...I use an old ipod device as mentioned on the previous thread that I made and has a iOs 6.1.6 software update


      • #4
        Re: Gameplay Issues (early May 2017)

        game is great but runs slowly after each update worried i wont be able to play for long on my current devices


        • #5
          Re: Gameplay Issues (early May 2017)

          Thanks for posting this Cthulu!

          Most of what I have been experiencing has been covered in other threads but I will actively watch this topic when I can and chime in with any relevant symptoms/workarounds as I see them come up.



          • #6
            Re: Gameplay Issues (early May 2017)

            Originally posted by JPitalia View Post
            I've had jerky gameplay... not sure if linked to heist but the refresh when I use tokens is off. Hard to describe but it's stuttery when updating the screen.
            Also jerky gameplay and there is something wrong with the scrolling. Stuttering.
            On android and UE client version 3.31 the scrolling freezes and hangs the phone.
            On UE client version 3.40 the scrolling is fixed but it is jittery.
            UE version 3.40 is super slow and unplayable during an event like heist and MMB.
            I prefer UE version 3.31. I can deal with the occasional freeze but it is not that slow.
            I hope this makea sence^^


            • #7
              Re: Gameplay Issues (early May 2017)

              i'm on ios and have the most current version of the app installed, since million man boss started I have noticed it takes longer to complete an action like a spinning circle appearing more often, at first I thought it was because of the event but thats long finished now and the jerky gameplay caused by the spinning circle is still there, I play on a iphone 4s and that has been the faster of my older devices and that is starting to chug along now, my iphone 4 which is the slowest I was pleased a update or two back when it sped up a bit which was probably due to some optimization of the app but that has gone back to snail pace now the last few weeks, please sort it thanks.