Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Game not loading?

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  • Game not loading?

    Tried logging in and game freezes on home page. Uninstalled and reinstalled. Tried different devices, same thing.

    New update on the way? Or a new bug?

  • #2
    Re: Game not loading?

    Just tried. Same thing. Cash from EvE auto-collect is sitting there but can't do anything.


    • #3
      Re: Game not loading?

      Weird. I came and posted. Went back to the app - unfrozen.


      • #4
        Re: Game not loading?

        My game freezes when I try to switch characters and images aren't loading


        • #5
          Re: Game not loading?

          Very slow, missing team logos too


          • #6
            Re: Game not loading?

            Possibly a update gone bad, they have had heists start on day like today before, but I have same issues as all of u


            • #7
              Re: Game not loading?

              The app freezes for a minute when I log in. Then, it is normal.


              • #8
                Re: Game not loading?

                We are aware of the issue and working on it. Will update you when we have more info


                • #9
                  Re: Game not loading?

                  It should be working, let it load for a bit and if that doesn't help let us know.


                  • #10
                    Re: Game not loading?

                    How long should we wait when changing screens? i.e. when launching the game, when switching characters, when going into a boss to collect, etc...?

                    If you wait long enough, the screens do load eventually, but once in the new screen it is still very sluggish and of course we have to repeat all over again when going to another screen.

                    Also, at least on Android, the wait time is long enough that the system thinks the app has hung and prompts if we want to close it or wait. By then the app typically has loaded in the background. But the issue is definitely still there. Any other suggestions to try?
                    Last edited by whois; 05-05-2017, 10:08 PM.


                    • #11
                      Re: Game not loading?

                      Still doing it for me, during war time it was fine.


                      • #12
                        Re: Game not loading?

                        about 1m to load for me - been like this since yesterday evening


                        • #13
                          Re: Game not loading?

                          Hang in there Super D, thanks for the immediate responses! Game is still freezing and images are not loading. Is there a new black market LT? That may be the issue but this has been happening for the past couple days...recently today being the worst.


                          • #14
                            Re: Game not loading?

                            Same issue started happening for me on both Iphone and Ipad. Screens freezing when logging in. They eventually unlock work for a couple seconds to minutes then refreeze. This is pretty unplayable.
                            Also wanted to say anytime I attempt to collect from a boss the game freezes extremely bad.
                            Last edited by Rokub; 05-06-2017, 04:24 AM.


                            • #15
                              Re: Game not loading?

                              Issue is still here but it does seem to be improving. Delays are on the order of seconds now vs timing out / hanging for a minute.