Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Bank withdrawals

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bank withdrawals

    Cant withdraw cash inUE

  • #2
    Re: Bank withdrawals

    Originally posted by Bon3r View Post
    Cant withdraw cash inUE
    Droid device?
    Come join us
    on the official
    Underworld Empire Discord Server
    https://discord.gg/ThdmzmJ

    Comment


    • #3
      Re: Bank withdrawals

      Yes, droid device. My three droid toons cannot withdrawal from the bank. I can't type numbers into the bank.

      Comment


      • #4
        Re: Bank withdrawals

        I'm having good the same problem on my Droid too

        Comment


        • #5
          Re: Bank withdrawals

          If you haven't had the chance yet, can you submit a help ticket to Phoenix Age?
          Come join us
          on the official
          Underworld Empire Discord Server
          https://discord.gg/ThdmzmJ

          Comment


          • #6
            Re: Bank withdrawals

            Just did it

            Comment


            • #7
              Re: Bank withdrawals

              Same problem here,
              And im not going to make a help ticket anymore, they wont even reply it when there working on it or when its fixed.

              Comment


              • #8
                Re: Bank withdrawals

                Here's the workaround I used on Android.
                1. Tap the deposit button one time. That populates the deposit amount with the current amount of cash you have.
                2. Change the number to whatever you want to withdraw, and proceed as you would normally.

                I couldn't get the cash amount field to become "active" unless I "faked" a deposit. No problems on iOS.
                Just a bit analytical.

                Comment


                • #9
                  Re: Bank withdrawals

                  We submit but no replys lol

                  Comment


                  • #10
                    Re: Bank withdrawals

                    Originally posted by sal View Post
                    We submit but no replys lol
                    No replies on weekends and in my experience, you have to reply to the auto-message to have a chance at someone seeing it or it is assumed that the links provided in the response sorted the issue.

                    I say chance because I've had tickets close without ever getting a response. Not sure if it is still like that now as I haven't sent any in a while. With the forums lit about the issues in the bug thread and release thread, it is kind of a moot point imo to send tickets about known glitches.

                    Comment


                    • #11
                      Re: Bank withdrawals

                      Originally posted by Bon3r View Post
                      Cant withdraw cash inUE
                      Hi,

                      Our development team is currently investigating this issue and should hopefully have it resolved soon. We greatly appreciate everyone's patience!



                      -UWE_Eevee

                      Comment


                      • #12
                        Re: Bank withdrawals

                        Originally posted by analytical View Post
                        Here's the workaround I used on Android.
                        1. Tap the deposit button one time. That populates the deposit amount with the current amount of cash you have.
                        2. Change the number to whatever you want to withdraw, and proceed as you would normally.

                        I couldn't get the cash amount field to become "active" unless I "faked" a deposit. No problems on iOS.
                        This works.

                        Comment


                        • #13
                          Re: Bank withdrawals

                          Hello,


                          Our team was able to resolve this issue. If you haven't already done so, please download the latest version of the App in the Google Play store.




                          Cheers,
                          UWE_Eevee

                          Comment


                          • #14
                            Re: Bank withdrawals

                            Originally posted by UWE_Eevee View Post
                            Hello,


                            Our team was able to resolve this issue. If you haven't already done so, please download the latest version of the App in the Google Play store.




                            Cheers,
                            UWE_Eevee
                            Thanks, Eevee. It does work. I'd like one more teensy thing, though, on my Samsung Tab S. If you could position the cursor at the end of the number, if there's already one in the amount field, that would be welcome. I have found it in the middle of a number, of late. It's not broken, just takes a bit more tapping.
                            Just a bit analytical.

                            Comment

                            Working...
                            X