Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Can't log into game

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  • Can't log into game

    Hi, I was able to log into game last night, can't log in anymore

    Tried reinstalling without success, it says sorry, error getting data!

    My account name was Loafing, I can't retrieve any other information as I am unable to log into game

    It should be connected to my game centre ID: [personal info deleted]

    Thanks for any assistance.
    Last edited by Cthulu; 08-24-2015, 06:06 AM. Reason: just keeping your personal things personal

  • #2
    Re: Can't log into game

    Here is the support email for Phoenix Age:

    [email protected]

    While you wait for them to get back to you, if you give more general information like your device type, there may be a forum member who has experienced a similar issue. Sometimes a wifi connection may be an issue as well.
    Come join us
    on the official
    Underworld Empire Discord Server


    • #3
      Re: Can't log into game

      Same issue. Same empire as loafing. Happened between noon-4pm war times yesterday


      • #4
        Re: Can't log into game

        Thanks for the advice, currently running iPhone 6. iOS 8.4.1, not sure what other information I can give without logging into the game.

        I've tried my carrier 4G network, wifi at home, at work. Nothing is working

        Still same message, error getting data.

        I have emailed support as suggested. Real bummer missing out on the event and over capping on my stam / energy (((((

        Hope other people with same issues have found a fix. I'm having UE withdrawals, almost 24 hours without being able to log on.
        Last edited by Loafing; 08-24-2015, 01:00 PM.


        • #5
          Re: Can't log into game

          Same here. Same empire as Loafing and Noize. Our entire empire, (running multiple various different platforms and located across the globe) have been locked out for over 24 hours now.

          Is anyone else having this problem as a group? Thanks guys


          • #6
            Re: Can't log into game

            The team has been looking into this. We apologize that it's happening, but please continue to provide your patience.

            Thank you.



            • #7
              Re: Can't log into game

              I too am having an issue logging in. I am in the same empire as the others, DoomsDay, and my game has been down for over 24 hours. It's unfortunate, and I hope it gets resolved in a timely manner.


              • #8
                Re: Can't log into game

                It will be fixed...soon™��


                • #9
                  Re: Can't log into game

                  Our team was able to look into this description and a fix was made available at 5:30 PM PST. At this time, please close and reopen the App to see if you can access the game.

                  If not, try uninstalling and re-installing the App one more time and then try once more to access the game. If this still did not help, please let us know.




                  • #10
                    Re: Can't log into game

                    Had same issue, emailed support, after 24hrs of lockout I simply get apology and 5 stamina refill, I lost 24hrs and opportunity to get drops from boss's when they were much easier, I continued playing but since had no time left I finished in rank 78!!!!! Again communicated with support guess what!!!! They ignore me, am not asking for charity, I only demand support and Devs be fair, I hope they would reply and compensate me