Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.â€‌
- Do not use ill terms which are offensive to groups, do not “flameâ€‌, “troll.â€‌ or “hazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create �sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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TOS: Communication/Forum Posts/Threads/Chat

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  • TOS: Communication/Forum Posts/Threads/Chat

    I think this is the last one I thought was interesting. The terms of service aren't prohibitively long but are restrictively boring to me as a casual read.

    9. Online Services/Your Responsibilities. While using any of the Websites and/or Materials, including on or in any Submissions (as defined below), postings or ratings, you agree to follow our community standards and guidelines set forth in “Announcementsâ€‌ or “Stickiesâ€‌ found in the Websites forums (any all such standards are hereby incorporated by reference into these Terms) (collectively, “Standardsâ€‌). You agree not to:

    آ· Use the Websites or Services in any manner that violates any applicable laws or regulations or is prohibited by these Terms;

    آ· “Stalkâ€‌, harass, threaten, or defraud other Kabam users or any members of Kabam staff, including by bullying, griefing, SHOUTING, flooding, using excessively large images so that the screen goes by too fast to read, or by hitting the return key repeatedly;

    آ· Create a false identity or impersonate another person or entity, including without limitation, identities falsely indicating that you are a Kabam official or representative, message board moderator, guide, another user or host, or that you are a celebrity or public figure;

    آ· Access another user’s Account without permission;

    آ· Send, post, transmit or make available any pornographic, sexually graphic, threatening, embarrassing, hateful, racially or ethnically insulting, inciteful, deceptive, tortuous, defamatory, libelous, or otherwise inappropriate or offensive comments or content, including any uses of characters such as [email protected]#$% to replace letters and including any topics that may be harmful to or threaten the security of a child or minor;

    آ· Make offers, advertisements or proposals for goods, services, or other commercial activities outside of Kabam;

    آ· Send, post, transmit or make available any unsolicited or inappropriate content, information or Submissions, junk mail, SPAM, chain letters, pyramid schemes, investment opportunities, or other unsolicited or unauthorized commercial or promotional content, information or communications, except as expressly permitted by Kabam as set forth in the Terms or in writing;

    آ· Share Kabam passwords with a third party;

    آ· Send, post, transmit or make available any content, information or Submissions that are subject to intellectual property protection, including, copyright trademark, trade secret or patent rights, or otherwise subject to third party property rights, including rights of privacy and publicity, unless you are the owner of such rights or have permission from the owner of such rights to do so and to grant Kabam all the license rights necessary to transmit or maintain such content, information or Submissions;

    آ· Misrepresent the source, identity, or content of information sent, posted, transmitted or made available via the Websites, the Services or a Third Party Platform, (such as claiming a created work as your own that is not actually yours);

    آ· Use features of the Websites or Services for anything other than their intended purpose, including exploiting glitches for personal gain;

    آ· Interfere with or disable any security-related features of the Websites or Services, or any part thereof, including any Services available on or through any Third Party Platforms;

    آ· Damage, disable, overburden, or impair the Websites or Services, including any Services available on or through any Third Party Platforms, including by sending, posting, transmitting or distributing anything that contains a virus or other code intended to damage or interfere with the Websites or Services or any portion thereof, or any software, hardware, equipment, system, data, or other information of Kabam or any third party;

    آ· Institute an attack upon any server used in connection with the Websites or Services, or any portion thereof, or otherwise attempt to disrupt such servers or any Services available thereon or on or through any Third Party Platform, including, by hacking or DOS attacks;

    آ· Intentionally interfere with the operation or fair play of any Services available on the Websites or through any Third Party Platform, or any other user’s enjoyment of such Services;

    آ· Decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any code or underlying ideas or algorithms of any part of the Websites or Materials, including any Services available on or through the Websites or Third Party Platforms;

    آ· Use, develop, or distribute any robot (or “botâ€‌), spider, unauthorized script, unauthorized scraper or offline reader, or any other cheat, exploit, mod, bot, hack or the like, or any unauthorized third-party software designed to modify or interfere with or provide automated access to or use of the Websites or Services, or any portion thereof, or any Services available on or through any Third Party Platform;

    آ· Frame or mirror any part of the Websites or Services without Kabam’s written permission;

    آ· Buy, sell or trade Site Items or user Accounts for non-Kabam items (including cash) or vice versa;

    آ· Make improper use of Kabam’s support services, including by submitting false abuse reports;

    آ· Imply or state that any statements you make are endorsed by Kabam without Kabam’s prior written consent;

    آ· Harvest or collect any information about any user of the Websites or Services, including any Services available through Third Party Platforms, including Personal Information or other Account information, including passwords, e-mail addresses, or geo-locations;

    آ· Modify any part of the Websites or Services, including any Services available through any Third Party Platform, for your own personal or commercial purposes, including but not limited to, altering, adapting, licensing, sublicensing, or translating the Websites or Services; or

    آ· Assist, permit or encourage any party in engaging in any of the activities described in the above listing;

    While using the Websites or Materials, you agree to comply with these and all Standards, as well as all applicable laws, rules and regulations, Kabam has the sole discretion to delete, suspend, terminate or close your user Account, with or without prior notification to you, for any violation of these Terms, including any of the STANDARDS.
    Come join us
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    Underworld Empire Discord Server

  • #2
    Re: TOS: Communication/Forum Posts/Threads/Chat

    The rules to this specific forum are very similar:

    The forums are a wonderful place to meet other players, ask questions, converse on different topics, and have fun!

    The Underworld Empire Team is dedicated to bringing you a safe and fun environment for you to enjoy. To do so, we have a few rules we must enforce.

    Forum Rules:
    Basic Etiquette
    • Forum and Chat are both rated PG13 (see below for further detail)
    • Any language that is offensive, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, racially or ethnically charged, or otherwise objectionable is Not Allowed
    • Abbreviations of inappropriate words/terms are not allowed in forums/chat
    • Please refrain from discussion of national, political, religious, sexual or ethnic subjects
    • Please be respectful

    • False representation, including impersonation of any entity or person or misrepresentation of affiliation with any person/entity is not allowed. This includes Moderators and Staff Members.
    • Please do not use any content protected by intellectual property laws or by rights of privacy, unless you own the rights thereof or have received all necessary consents. You are solely liable for any damage resulting from any infringement of copyright, trademark, or other property rights.

    • Power posting, spamming, excessive bumping, and flaming is prohibited.
    • The posting of advertisements that do not directly relate to Underworld Empire or Phoenix Age are not allowed and result in disciplinary action.
    • Links may not contain redirects for referral/advertising
    • Phishing is NOT tolerated and will result in a loss of account
    • Creation of multiple accounts in order to continue to violate rules will result in disciplinary action on all accounts

    • Personal information (private messages, emails, email addresses, phone numbers, etc) are not to be posted in forums or chat
    This includes conversations with Customer Service

    Come join us
    on the official
    Underworld Empire Discord Server


    • #3
      Re: TOS: Communication/Forum Posts/Threads/Chat

      Seems pretty straightforward, "don't be a jerk" would summarize almost all of this.

      I'm new to paying attention to TOS, forum rules, etc. etc. Most of the other sections do a better job of clarifying the established positions on different issues of Kabam and User. I thought they were very straightforward which was nice and reasonable. Not trying to be embarassing, hateful, inciteful, inappropriate, offensive, harmful or otherwise objectionable but the forum rules for UE need to be updated. I am fully interested in complying with and informing others of our rules as a community and agreed upon social conventions. I just don't currently see anywhere where a mod or dev can close a thread, restrict topics or ban users for complaining.

      I've personally both complained on threads and wished people would stop complaining on threads so I'm not here to be some moral authority. If this is how forums are run then let's do it but let's also make sure we clearly state it. Just as people in my empire can't complain for being booted after healing without approval, it would also be nice to have the rules for this forum updated so we can all be clearly aware of them.
      Come join us
      on the official
      Underworld Empire Discord Server


      • #4
        Re: TOS: Communication/Forum Posts/Threads/Chat

        I agree.
        I've never seen the term "Disruptive" used as a reason for locking and/or moving a thread before as a Mod just stated.
        Thats a very loose term. I would look forward to how they would define that in an updated TOS....


        • #5
          Re: TOS: Communication/Forum Posts/Threads/Chat

          Or just simply state that any comments that do not praise are not allowed.

          Reminds me of an old joke where an American and a Russian were comparing whose country had the most freedom...The American boasted that he could go up to the steps of the White House and shout that the American president is a jerk. The Russian said, thats not so special, here in Russia we can also go up to the steps of the Kremlin and shout that the American president is a jerk!

          The threads that get closed here are those that complain about PA, we should have an open forum to discuss the good AND the bad, instead of being censored. This is just my opinion.



          • #6
            Re: TOS: Communication/Forum Posts/Threads/Chat

            Originally posted by Bonsai View Post
            The threads that get closed here are those that complain about PA, we should have an open forum to discuss the good AND the bad, instead of being censored. This is just my opinion.
            Well my thread about censorship got closed, so yeah, I'd say we need to be cautious what we say about the game. I see the forum now more as a channel for updates on how and when we need to spend money. Kind of a living billboard promoting events and stuff.
            It's sad, because every coin has 2 sides, Every game as happy and unhappy people and I think you learn more about how to improve your business out of a complaint than a praise.