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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

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Customer Support(lack of)

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  • Customer Support(lack of)

    I push for EVERYONE to stop buying FP until PA addresses this issue. We are paying customers and deserve "decent" support. As long as we continue to purchase FP, PA has no reason to fix what isn't "broke". Let's all FORCE PA to address this issue.

  • #2
    Re: Customer Support(lack of)

    This topic has been addressed in VJs frustrations with PA thread. However they have not replied to it and that is disappointing :-(

    I do want to acknowledge they are trying somewhat. I pointed out a few issues that arose from the update and a dev did PM me asking me for assistance in trying to solve that issue. Personally that issue hasn't effected me but I do want to thank them for reaching out.

    I think what we need is a public acknowledgement that they were poorly staffed or not prepared for this many issues from their poor execution of an app and maintaining the game.

    I think the frustration comes from us as players that spend a lot of money (Highway robbery amounts) feeling like we get shorted. I would like for the community and the development team to reestablish a open discussion.

    Please address us. I think we are ready and it's a new year. Please let's get things back on track...


    **Tap Banner for Latest AO LT post**

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    • #3
      Re: Customer Support(lack of)

      PA is a bunch of motherfucking dicks... i sent the Apple purchase IDs and those fucked up arseholes reply almost after a week saying that they cannot find the purchase and contact Apple Support.

      Talk about suckers for money!

      Comment


      • #4
        Re: Customer Support(lack of)

        Support center never replied my email when I got issued

        Comment


        • #5
          Re: Customer Support(lack of)

          yes coz they are a bunch of dicks!

          Comment


          • #6
            Re: Customer Support(lack of)

            Name calling and insults are the last thing that will help issues such as these. Let's please reframe from such posts as these here in hopes of getting a response and a change in the speed of the support staff. Yes I agree and missed the x-mas event and promo due to their lack of fixing issues for the UE players. Think about it from their side, if someone said such things to you as you just did would that make you wanna improve? Things such as this is how we lost Airmid as our community manager in the 1st place so please speak with a hint of integrity and respect.
            ***TheDavidMf'nRussell3*** ***Atlanta's Own***

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            • #7
              Re: Customer Support(lack of)

              I had no issues with Airmid.. she was awesome and it was unfortunate how things turned out for her and un turn for us. Personally i never endorsed whatever happened back then.

              My angst is not over one incident.. actually these arseholes are non responsive and what i say here will just not matter. I am extremely frustrated with the number of issues that they do not even care to address.. and yes, i have paid money for each of those cases.. so far i have lost $275 already..

              I know it doesnt matter to them... but this is it for me around spending any more money on this game

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              • #8
                Re: Customer Support(lack of)

                Originally posted by barnucy022
                Underworld Empire FREE Ally Code!! Guys!! chack this!! ---> 993662
                Are u stupid or something?

                Comment


                • #9
                  Re: Customer Support(lack of)

                  At least 8 threads he did this


                  **Tap Banner for Latest AO LT post**

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                  • #10
                    Re: Customer Support(lack of)

                    i will farm him with all my 3 toons... lol...i am anyways a little pissed off

                    Comment


                    • #11
                      Re: Customer Support(lack of)

                      Originally posted by Junaid View Post
                      PA is a bunch of motherfucking dicks... i sent the Apple purchase IDs and those fucked up arseholes reply almost after a week saying that they cannot find the purchase and contact Apple Support.

                      Talk about suckers for money!
                      I made a post asking why some of my responses were flagged for moderation approval. I got a reasonable answer that there's some key word mechanism in place that picks up certain words and flags it as restricted. It's worth noting that I was courteous and haven't tried posting profanities.

                      I guess none of the words in this post are in the "Dictionary" that's used to flag posts. Lol
                      sigpic

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                      • #12
                        Re: Customer Support(lack of)

                        Forum Rules:
                        Basic Etiquette
                        • Forum and Chat are both rated PG13 (see below for further detail)
                        • Any language that is offensive, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, racially or ethnically charged, or otherwise objectionable is Not Allowed
                        • Abbreviations of inappropriate words/terms are not allowed in forums/chat
                        • Please refrain from discussion of national, political, religious, sexual or ethnic subjects
                        • Please be respectful

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                        • #13
                          Re: Customer Support(lack of)

                          This post was not to bash PA or UE. It was simply to offer a solution. You should always be respectful as PA is always working hard to support us. They may get overwhelmed, but they do their best.

                          Comment


                          • #14
                            Re: Customer Support(lack of)

                            yea right.. that is how i lost around $250 in the last 2 months. PA has not responded to my emails to them. Not sure how much overwhelmed they are. if i did not spend.. no issues.. but thats not the case!

                            Comment


                            • #15
                              Re: Customer Support(lack of)

                              If you've repedetaly had problems, Why would you continue to spend money when you know their are problems that have caused you to lose money recently?

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