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  • Constructive feedback

    deleted
    Last edited by ocdo; 10-19-2013, 08:09 AM.

  • #2
    Re: Constructive feedback

    Useless thread. Literally, copy and pasted Hammer's post.

    "All I wants a hundred million dollars and a bad b...."
    F R E E A G E N T

    Comment


    • #3
      Re: Constructive feedback

      deleted
      Last edited by ocdo; 10-19-2013, 08:09 AM.

      Comment


      • #4
        Re: Constructive feedback

        Why do I feel the devs are going to do the complete opposite of all this.

        Comment


        • #5
          Re: Constructive feedback

          Originally posted by bob2095 View Post
          Why do I feel the devs are going to do the complete opposite of all this.
          Because everything on the list doesn't serve their one and only goal, to make them more money. They don't give two sh*ts about the player experience, they want to get more money from us, that is all.

          Comment


          • #6
            Re: Constructive feedback

            This is a useful thread.

            Comment


            • #7
              Re: Constructive feedback

              Hi ocdo,

              I'll try to address some of your points:

              Eve refresh button: there have been a lot of higher priority items like warlogs, an in-Eve leaderboard that have been completed and going to be shipped in 1.55. We might get in a refresh button by then too if time allows.

              Recombinators: Fusion is a boon for challenge job players when it comes to commons and uncommons. You can star up a centurion efficiently by using combines before doing the final fusion. So efficiently that getting a 9* centurion would be easier than getting a 4* epic. Recombinators need to drop in challenge quests and drop rates for commons and uncommons have been balanced so that fusion does not break things for regular players. Folks who do challenges have a lot more benefit than folks who don't. Your build is better in the end.

              Fix the empire wars match maker: We're rolling out a new Eve leaderboard in 1.55[this feature is already done and we're testing it] and will look into optimizing match making a bit more.

              Some reasonable PvP lvl restrictions in Arena: There are PVP level restrictions but like in CA, it's 80 and below and 80 and above. We will see how this event goes and add more slots if we feel there is too much competition.

              Separate dev acc and their 'personal' acc to stop possible corruption and NOT do 'tests' to tweak their personal accs who are in player empires: Yes we have these, we will limit admin powers in the future to help mitigate these instances.

              Don't push out half baked products without testing: We're sorry about these. We do continue to test everything we do.

              In Arena, NOT only give the top tier an epic: We'll likely change the reward structure before Arena goes live. We intend to increase rewards for arena vs. other events in general(8 reapers for example).

              "War logs"? : It is implemented but we are still testing and adding additions to 1.55

              "Don't lower the drop rates in bosses anymore without announcing": We have not lowered boss drop rates. In fact we changed contribution when hitting enforcers to be much higher, and overall contribution to be higher overall given the stamina you use. You should in fact have been seeing higher drop rates because of this for your stamina used over the past month.

              How about "find/hire someone that can answer questions in a timely: There are so many suggestions and only so many people working here. While that's the case I admit things can be more efficient in trickling down to the developers. Sometimes it takes a while to reach us.

              "Don't lie, REPEATEDLY": We try our best to give our honest assessment. Sometimes we are wrong.

              In the past we have had a good reputation for listening to our player base. We feel we need to fix that gap again. Hopefully this is a start.

              Want to also reply to Lokan:

              Because everything on the list doesn't serve their one and only goal, to make them more money. They don't give two sh*ts about the player experience, they want to get more money from us, that is all.
              Monetization is highly correlated to a good player experience. A good player experience achieves more than just monetization, that includes word of mouth, customer loyalty and retention and community building. Even if we looked at only the numbers, the measure of quality experience is a better measure for a successful game than a burst of monetization. Castle age is in its fifth year, constantly adding new features and updates. We want underworld to work the same way.

              Comment


              • #8
                Re: Constructive feedback

                Originally posted by Artanis View Post
                Hi ocdo,

                I'll try to address some of your points:

                Eve refresh button: there have been a lot of higher priority items like warlogs, an in-Eve leaderboard that have been completed and going to be shipped in 1.55. We might get in a refresh button by then too if time allows.

                Recombinators: Fusion is a boon for challenge job players when it comes to commons and uncommons. You can star up a centurion efficiently by using combines before doing the final fusion. So efficiently that getting a 9* centurion would be easier than getting a 4* epic. Recombinators need to drop in challenge quests and drop rates for commons and uncommons have been balanced so that fusion does not break things for regular players. Folks who do challenges have a lot more benefit than folks who don't. Your build is better in the end.

                Fix the empire wars match maker: We're rolling out a new Eve leaderboard in 1.55[this feature is already done and we're testing it] and will look into optimizing match making a bit more.

                Some reasonable PvP lvl restrictions in Arena: There are PVP level restrictions but like in CA, it's 80 and below and 80 and above. We will see how this event goes and add more slots if we feel there is too much competition.

                Separate dev acc and their 'personal' acc to stop possible corruption and NOT do 'tests' to tweak their personal accs who are in player empires: Yes we have these, we will limit admin powers in the future to help mitigate these instances.

                Don't push out half baked products without testing: We're sorry about these. We do continue to test everything we do.

                In Arena, NOT only give the top tier an epic: We'll likely change the reward structure before Arena goes live. We intend to increase rewards for arena vs. other events in general(8 reapers for example).

                "War logs"? : It is implemented but we are still testing and adding additions to 1.55

                "Don't lower the drop rates in bosses anymore without announcing": We have not lowered boss drop rates. In fact we changed contribution when hitting enforcers to be much higher, and overall contribution to be higher overall given the stamina you use. You should in fact have been seeing higher drop rates because of this for your stamina used over the past month.

                How about "find/hire someone that can answer questions in a timely: There are so many suggestions and only so many people working here. While that's the case I admit things can be more efficient in trickling down to the developers. Sometimes it takes a while to reach us.

                "Don't lie, REPEATEDLY": We try our best to give our honest assessment. Sometimes we are wrong.

                In the past we have had a good reputation for listening to our player base. We feel we need to fix that gap again. Hopefully this is a start.

                Want to also reply to Lokan:



                Monetization is highly correlated to a good player experience. A good player experience achieves more than just monetization, that includes word of mouth, customer loyalty and retention and community building. Even if we looked at only the numbers, the measure of quality experience is a better measure for a successful game than a burst of monetization. Castle age is in its fifth year, constantly adding new features and updates. We want underworld to work the same way.
                Thanks Arantis - this level of communication will surely bring positivity .. Lack of it (comm) has actually crated so much drama as it was taken as ignorance to the player base .. Good job ..

                Comment


                • #9
                  Re: Constructive feedback

                  Originally posted by Artanis View Post
                  Hi ocdo,

                  I'll try to address some of your points:

                  Eve refresh button: there have been a lot of higher priority items like warlogs, an in-Eve leaderboard that have been completed and going to be shipped in 1.55. We might get in a refresh button by then too if time allows.

                  Recombinators: Fusion is a boon for challenge job players when it comes to commons and uncommons. You can star up a centurion efficiently by using combines before doing the final fusion. So efficiently that getting a 9* centurion would be easier than getting a 4* epic. Recombinators need to drop in challenge quests and drop rates for commons and uncommons have been balanced so that fusion does not break things for regular players. Folks who do challenges have a lot more benefit than folks who don't. Your build is better in the end.

                  Fix the empire wars match maker: We're rolling out a new Eve leaderboard in 1.55[this feature is already done and we're testing it] and will look into optimizing match making a bit more.

                  Some reasonable PvP lvl restrictions in Arena: There are PVP level restrictions but like in CA, it's 80 and below and 80 and above. We will see how this event goes and add more slots if we feel there is too much competition.

                  Separate dev acc and their 'personal' acc to stop possible corruption and NOT do 'tests' to tweak their personal accs who are in player empires: Yes we have these, we will limit admin powers in the future to help mitigate these instances.

                  Don't push out half baked products without testing: We're sorry about these. We do continue to test everything we do.

                  In Arena, NOT only give the top tier an epic: We'll likely change the reward structure before Arena goes live. We intend to increase rewards for arena vs. other events in general(8 reapers for example).

                  "War logs"? : It is implemented but we are still testing and adding additions to 1.55

                  "Don't lower the drop rates in bosses anymore without announcing": We have not lowered boss drop rates. In fact we changed contribution when hitting enforcers to be much higher, and overall contribution to be higher overall given the stamina you use. You should in fact have been seeing higher drop rates because of this for your stamina used over the past month.

                  How about "find/hire someone that can answer questions in a timely: There are so many suggestions and only so many people working here. While that's the case I admit things can be more efficient in trickling down to the developers. Sometimes it takes a while to reach us.

                  "Don't lie, REPEATEDLY": We try our best to give our honest assessment. Sometimes we are wrong.

                  In the past we have had a good reputation for listening to our player base. We feel we need to fix that gap again. Hopefully this is a start.

                  Want to also reply to Lokan:



                  Monetization is highly correlated to a good player experience. A good player experience achieves more than just monetization, that includes word of mouth, customer loyalty and retention and community building. Even if we looked at only the numbers, the measure of quality experience is a better measure for a successful game than a burst of monetization. Castle age is in its fifth year, constantly adding new features and updates. We want underworld to work the same way.
                  Mad brownie points for this. Thank you for taking the time to address these individual grievances, Dev-Consumer communication is definitely moving in the right direction. Furthermore, thank you for not spewing some BS about how you "care about the customer, and want to let them have fun". The honesty of this post is noteworthy.

                  Comment


                  • #10
                    Re: Constructive feedback

                    Probably the most thought out, straight forward answer anyone has received from u guys in months. Thank you.
                    Having Airmid step down won't help bridge that "gap" IMO

                    Comment


                    • #11
                      Re: Constructive feedback

                      Awesome response. Hope we get this kind of clear answers to our questions in the future too. Cheers ����.
                      sigpic

                      Comment


                      • #12
                        Re: Constructive feedback

                        Wow...thanks Artanis. thought out and timely response. Need more responses like these...

                        Comment


                        • #13
                          Re: Constructive feedback

                          Originally posted by Mist View Post
                          Awesome response. Hope we get this kind of clear answers to our questions in the future too. Cheers ����.
                          ---- +1

                          Comment


                          • #14
                            Re: Constructive feedback

                            Originally posted by Myinbox47 View Post
                            Thanks Arantis - this level of communication will surely bring positivity .. Lack of it (comm) has actually crated so much drama as it was taken as ignorance to the player base .. Good job ..
                            Originally posted by Artanis View Post
                            Hi ocdo,

                            I'll try to address some of your points:

                            Eve refresh button: there have been a lot of higher priority items like warlogs, an in-Eve leaderboard that have been completed and going to be shipped in 1.55. We might get in a refresh button by then too if time allows.

                            Recombinators: Fusion is a boon for challenge job players when it comes to commons and uncommons. You can star up a centurion efficiently by using combines before doing the final fusion. So efficiently that getting a 9* centurion would be easier than getting a 4* epic. Recombinators need to drop in challenge quests and drop rates for commons and uncommons have been balanced so that fusion does not break things for regular players. Folks who do challenges have a lot more benefit than folks who don't. Your build is better in the end.

                            Fix the empire wars match maker: We're rolling out a new Eve leaderboard in 1.55[this feature is already done and we're testing it] and will look into optimizing match making a bit more.

                            Some reasonable PvP lvl restrictions in Arena: There are PVP level restrictions but like in CA, it's 80 and below and 80 and above. We will see how this event goes and add more slots if we feel there is too much competition.

                            Separate dev acc and their 'personal' acc to stop possible corruption and NOT do 'tests' to tweak their personal accs who are in player empires: Yes we have these, we will limit admin powers in the future to help mitigate these instances.

                            Don't push out half baked products without testing: We're sorry about these. We do continue to test everything we do.

                            In Arena, NOT only give the top tier an epic: We'll likely change the reward structure before Arena goes live. We intend to increase rewards for arena vs. other events in general(8 reapers for example).

                            "War logs"? : It is implemented but we are still testing and adding additions to 1.55

                            "Don't lower the drop rates in bosses anymore without announcing": We have not lowered boss drop rates. In fact we changed contribution when hitting enforcers to be much higher, and overall contribution to be higher overall given the stamina you use. You should in fact have been seeing higher drop rates because of this for your stamina used over the past month.

                            How about "find/hire someone that can answer questions in a timely: There are so many suggestions and only so many people working here. While that's the case I admit things can be more efficient in trickling down to the developers. Sometimes it takes a while to reach us.

                            "Don't lie, REPEATEDLY": We try our best to give our honest assessment. Sometimes we are wrong.

                            In the past we have had a good reputation for listening to our player base. We feel we need to fix that gap again. Hopefully this is a start.

                            Want to also reply to Lokan:



                            Monetization is highly correlated to a good player experience. A good player experience achieves more than just monetization, that includes word of mouth, customer loyalty and retention and community building. Even if we looked at only the numbers, the measure of quality experience is a better measure for a successful game than a burst of monetization. Castle age is in its fifth year, constantly adding new features and updates. We want underworld to work the same way.
                            This reply was a huge step in the right direction, as long as you guys really follow through. We'll see what the rewards get adjusted to.

                            Comment


                            • #15
                              Re: Constructive feedback

                              now thats the type of responses we need! We dont even need them to reply quickly if all the responses can be honest, detailed, and hit every point like that one. =)
                              sigpic
                              Signature by: MageFX

                              Comment

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