Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
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Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

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- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Phoenix Age joins Kabam!

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  • Phoenix Age joins Kabam!

    We are excited to announce that Phoenix Age is now a part of the Kabam Family.

    Your account, use of the game, and personal information is now subject to Kabam's Terms of Service and Privacy Policy. Your continued play indicates your having read the agreements in full and constitutes your acceptance of, and agreement to be bound by, the terms of the agreements.

    From one of our co-founders: "We could not be more excited about joining Kabam! Becoming part of their team instantly gives us the expertise, experience, and infrastructure to scale our games to a global level we couldn’t achieve independently."

    How will this affect you?

    While this is certainly exciting for us here at Phoenix Age, this can certainly leave you our players with plenty of questions. We've done our best to answer some of the potential frequently asked questions here in this thread.

    Q: What happens to my game account? Do I need to create a new one?
    A: For the foreseeable future nothing is going to change. You will be able to log into your account like normal and will not need to update your account with any new information.

    Q: Will I lose any game progress? Do I need to restart my account?
    A: Nope! You're account will stay exactly the same and you shouldn't see any differences in gameplay.

    Q: Now that Phoenix Age is under another company can we still expect updates and new content?
    A: Absolutely! You expect the same great Underworld Empire experience with updates and new content. In fact, at the time of this posting, you can expect plenty of new updates soon!

    Q: Is there anything changing about the forums?
    A: Yes and no. The forums now fall under Kabam's Terms of Service and Privacy Policy including their Forum Rules. We highly encourage you to take a look at these as they include some differences.

    As far as creating a new account or anything of that sort, the forums will remain largely the same. We will not be merging them. You will not need to update your login information or worry about changing anything over. Over the next few days will with be updating our policies to fall in line with Kabam's, but for the foreseeable future the forums will remain as is.

    Q: Are there any changes to how I would contact customer support?
    A: Nope! You can continue to contact our customer support team through the same mean you would normally.

    In the words from one of our co-founders: "Ultimately the design choices [of the game(s)] lie within our studio."

    More about the press release can be found here.
    Last edited by UWE_Tank; 03-10-2014, 10:07 PM.