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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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5/22 - Android Black Screen Status

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  • 5/22 - Android Black Screen Status

    Everyone,

    5/22/15 @ 4:48 PM PST An update on the progress for this issue can be found here:

    Originally posted by UWE_Renn View Post
    Hey all,

    Good news! Insignias are rolling out on Android! Unfortunately we had to remove some of the game improvements to make it happen, but we recognize that in Underworld, every day counts. You should all see an update in the store within the next several hours.

    If you still have a black screen AFTER the update, try fully uninstalling and reinstalling the app from the store, and if it's STILL black screening at that point, respond here and send a support ticket.

    Compensation for Android users will go out next week, so keep an eye out! I'll also be getting back to my "Dev Post"s next week, so if you have a topic you'd love to see covered, feel free to post about it!

    UWE_Renn
    The conversation is here: http://underworldempireforums.com/sh...l=1#post131970

    5/22/15 @ 1:51 PM PST The team is aware of the issue that still concerns those who have been affected by the Android Black Screen issue. Remember that the issue only affects the 20% that had been given the update. While the team had worked with the Android team to get a solution in place. Our team is still working diligently to get the situation rectified as positively as possible. The latest thread response was sent on the 22nd of May here:

    Originally posted by UWE_Renn View Post
    Hey all,

    Another update! We've started the rollout of a new update to resolve the black screen bug. It can take several hours for the rollout to propagate to the Play store and then to be distributed out, so it may still be a little while before you see it. This update is ONLY going to the 20% of users who received the previous update.

    We know of one device type still exhibiting the black screen with this new build [AT&T LG G3 with Android 5.0.1], but if you receive the update and are still experiencing the black screen, then please send in a support ticket!

    A couple more known issues:
    Infinite loading screen: Happens rarely and randomly. Fixed by re-opening the app.
    Non-responsive screen: Happens rarely and randomly. Fixed by re-opening the app.

    If you find any other game weirdness feel free to send in a ticket with details (and screen shots )!

    UWE_Renn
    This history and conversation on this subject can be found here: http://underworldempireforums.com/sh...d-War-Feedback

    The team is working to get this issue fixed and is a priority to the team. Thank you for your patience.
    Last edited by UWE_Tank; 05-22-2015, 11:48 PM.
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