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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • Emails

    Does anyone check the messages sent on here?

    I sent a message requesting help with transferring my apple account to android about a week ago and have not been replied to.

    Regards
    Craig

  • #2
    From another topic with same request:

    Originally posted by chelsea View Post

    Contact customer support (some players have been successful with this) via the app.

    Link for GAEA support.
    https://gaea.zendesk.com/hc/en-us/ca...bile_site=true
    https://gaea.zendesk.com/hc/en-us/requests/new
    48BE8B

    Comment


    • #3
      http://www.underworldempireforums.co...ple-to-android

      I see you had posted the same request in 2018 and asking again... Link with the reply here

      Comment


      • #4
        The development team is a joke, they dont even realize they are backing themselves in a corner and spotlight is on them. I have an open claim with Google Play who state the developers are in direct violation of their agreement and as result are "sending a bug" for them to tend to the issue or risk getting shutdown. We need more people like you to not just take ignoring as an answer. Please take thos claim up by calling Google Play and telling them ALL issues you experienced over time. This will help Google Play to put an end to the Gaea b.s

        I will be making several posts encouraging the same, we have to stand united against the poor customer service that is Gaea

        Comment


        • #5
          Originally posted by Dead$hot View Post
          The development team is a joke, they dont even realize they are backing themselves in a corner and spotlight is on them. I have an open claim with Google Play who state the developers are in direct violation of their agreement and as result are "sending a bug" for them to tend to the issue or risk getting shutdown. We need more people like you to not just take ignoring as an answer. Please take thos claim up by calling Google Play and telling them ALL issues you experienced over time. This will help Google Play to put an end to the Gaea b.s

          I will be making several posts encouraging the same, we have to stand united against the poor customer service that is Gaea
          How is this helping him get the toons to droid ?

          Comment


          • #6
            It will help him by having an actual development team who would even consider this request let alone read it. Gaea since taking over from kabaam/pheonixage has been not supportive at all. The responses are auto-generated, when google play attempts to contact them by phone their phone number they listed to google play team is not a working number..They are a shady development team and need to be exposed so that Googleplay can shut them down and another development team can pick it up who actually are willing to tend to these issues. Speak up already, if you're not part of the solution you are part of the problem

            Comment


            • #7
              Originally posted by Dead$hot View Post
              It will help him by having an actual development team who would even consider this request let alone read it. Gaea since taking over from kabaam/pheonixage has been not supportive at all. The responses are auto-generated, when google play attempts to contact them by phone their phone number they listed to google play team is not a working number..They are a shady development team and need to be exposed so that Googleplay can shut them down and another development team can pick it up who actually are willing to tend to these issues. Speak up already, if you're not part of the solution you are part of the problem
              As i said, i've been able to get my things done through the support. its not very simple but you need to have patience, keep writing to them and eventually ull get ur thing sorted. unless u are asking for something that is not released yet.

              I agree there are too many bugs or things that need to be updated, but thats from kabam / Phoenix age that were passed on.

              Comment


              • #8
                No, its beyond patience/waiting, after a month long battle and several requests made by their team including a 7 item identification questionnaire combined with receipts of all past transactions, only to receive their auto-generated comments ( Weekend responses, double response from 2 different people with same exact wording, etc). The fact that you actually are siding with a shady support team says alot, again if you are not part of the solution you are part of the problem. The fact that you tote your previous success (which is very questionable) with the support team comes off as pompous/arrogant and you assume the role of "Not my experience, not my problem" and it is simply a waste of time and discrediting to all remaining folks with ongoing unresolved issues (and believe me there are a lot of them). Lastly your last comment about being passed on as you put it is exactly what's wrong with the support team, they will find blame in every thing else besides themselves. You want to turn a blind eye to it thats fine, but DO NOT attempt to thwart my advances/progress I am making. I'm just built differently than most in that I like to take action rather than walk away with my tail between my legs. This movement has already been making noise, I won't stop until it becomes Viral in every forum (In-game chat, EvE chat, FB fan page, Google play center, Gaea support page, Line messenger, reddit, etc.) You're either with it or against it. Time for waiting is over..its time to stand up united and take action!

                Comment


                • #9
                  Closing thread now.

                  I understand that the Devs may be slow to respond to issues but coming to the forums to flame and incite others for an issue one is experiencing isn't the way to go about things.

                  Some people have been successful with customer support and some have not(including me sometimes). I am sure genuine reasons are behind why Devs might not be able to help some customers but that is a private matter between the Developers and the Customer.

                  Posting angry messages across the forums (deleted multiple posts so far) and bashing the devs and flaming forums wont solve an issue but would rather give me no choice but to ban the account for flaming forums.

                  If people have an issue with support then please email them and let them know. You can also email Cindy and Duke here on forums.

                  Devs have been helpful when they can and if they can't then there is a reason ( but that's private and btw the customer and dev).
                  Last edited by chelsea; 02-20-2019, 04:27 PM.

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